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XS

XS.com Reviews and User Feedback | Thorough Investigation of Safety and Withdrawal Refusal Cases


Posted by: MoneyChat Editorial Department

XS.com is a new overseas forex broker that launched its services in 2023

Although the official website is available in Japanese, there is still limited information available online in Japanese. As a result, some people may be hesitant to open an account due to concerns about its safety and reliability, as well as whether there have been any cases of withdrawal refusals

Therefore, in this article, we have thoroughly investigated XS.com's reputation, user reviews, safety, and instances of withdrawal refusals

What you will learn from this article

  1. Positive reviews and testimonials for XS.com
  2. Negative reviews and comments about XS.com
  3. What are the safety and reliability requirements for XS.com?
  4. Are there any instances of withdrawal refusals at XS.com?
  5. What is XS.com's loyalty program?
  6. Who is XS.com recommended for?
  7. What I learned from actually using XS.com
  8. Bonus campaign currently running at XS.com
  9. About XS.com account types
  10. How to open an account with XS.com
  11. XS.com deposit and withdrawal methods

Contents

Positive reviews and testimonials for XS.com

Here, we've gathered positive reviews and testimonials about XS.com, primarily from social media

  1. Positive reviews and testimonials about XS.com: ① Narrow spreads
  2. XS.com's positive reviews and testimonials ② Generous welcome bonus
  3. Positive reviews and testimonials about XS.com ③ Maximum leverage of 2,000x
  4. XS.com's positive reviews and testimonials ④ Stop-loss level is 20%
  5. XS.com's positive reviews and testimonials #5: Supports swap-free transactions
  6. XS.com's positive reviews and testimonials #6: Fast withdrawals

Positive reviews and testimonials about XS.com: ① Narrow spreads

XS.com offers three types of accounts, each with three different ranks, where higher ranks offer better trading conditions

The account type with the narrowest spread has an average spread of 0.1 pips, which is narrow enough to allow for scalping

Furthermore, the spread is stable, so unless it's a time when the market is prone to sudden changes, such as before or after the release of important economic indicators, the spread is unlikely to widen suddenly

XS.com's positive reviews and testimonials ② Generous welcome bonus

At XS.com, once you complete KYC (Know Your Customer) verification after registering an account, you will receive a 5,000 yen credit in your dedicated account

Therefore, it is possible to start trading with zero risk without using your own funds

Furthermore, these bonus credits can be withdrawn once certain conditions are met

You can find more details about the bonus campaigns offered by XS.com here

Positive reviews and testimonials about XS.com ③ Maximum leverage of 2,000x

XS.com offers leverage of up to 2,000 times, which is among the highest levels for overseas forex brokers

The higher the leverage, the higher the risk, but it also allows you to expect a substantial return even with a small amount of capital

However, since XS.com uses dynamic leverage, the leverage ratio will fluctuate depending on the trading lot size and margin

Positive reviews and testimonials for XS.com ④ Stop-loss level is 10% to 20%

XS.com has a relatively low stop-loss level of 10% to 20% compared to other overseas forex brokers

The stop-loss level indicates the threshold at which a forced stop-loss will occur. At XS.com, a forced stop-loss will occur if the margin falls below 20%

While some overseas forex brokers have a stop-loss level of 0%, even with a stop-loss level of 20%, you can still trade up to the limit of your margin

XS.com's positive reviews and testimonials #5: Supports swap-free transactions

XS.com offers swap-free accounts, allowing you to trade without swap fees

Therefore, even with assets like gold where swaps are a concern, you can hold them without worrying about swaps

However, the period during which swap-free trading is available varies depending on the stock, and it is important to note that it is only for a limited time

XS.com's positive reviews and testimonials #6: Fast withdrawals

While overseas forex brokers are often criticized for delayed withdrawals, XS.com has a reputation for fast withdrawals

The speed of withdrawals is a crucial factor related to the trustworthiness of a broker, so XS.com can be considered a highly reliable overseas forex broker

The time it takes to withdraw funds varies depending on the withdrawal method, so if you want to withdraw funds immediately, you need to consider your deposit method first

You can find detailed information about deposit and withdrawal methods at XS.com here

Negative reviews and comments about XS.com

Here, we've gathered negative reviews and comments about XS.com, mainly from social media

  1. Negative reviews and comments about XS.com ① Few bonus campaigns

Negative reviews and comments about XS.com ① Few bonus campaigns

As of October 2025, there is only one bonus campaign currently running on XS.com

Many overseas forex brokers focus on promotional bonuses, so those expecting significant bonuses might find this somewhat disappointing

However, since cashback bonuses have been offered in the past, there is a high possibility that this will be offered again for a limited time

You can find more details about the bonus campaign currently running at XS.com here

What are the safety and reliability requirements for XS.com?

Operating companyXS Ltd
Year of establishment2023
locationOffice No. 13, Third Floor, Ebrahim Building, Victoria, Mahe, Seychelles
Licenses heldSeychelles Financial Services Authority ( FSA )
Maximum leverageUp to 2,000x
Stop-loss level20%
Fund management methodSeparate management
Trading ToolsMT4/MT5
Japanese supportcan be
Margin callNone (Zero-cut system adopted)

a promising new overseas forex broker established in 2023 .

Although they are behind their competitors in service development, they are making efforts to acquire Japanese users by offering a Japanese-language website and Japanese-language support

The maximum leverage is 2,000 times , which is one of the highest leverage ratios among overseas forex brokers.

The fund management method employed by this overseas forex broker is segregated accounts , which is common among such brokers. Operating funds and customer funds are managed separately, so customer assets are not used for operational purposes.

The financial license we hold is from the Seychelles Financial Services Authority (FSA)

The standard trading tools available are MT4/MT5

All account types utilize a zero-cut system, so margin calls will not occur

What financial licenses does XS.com hold?


XS.com holds three licenses across its group: FSA ), the Australian Securities and Investments Commission ( ASIC

Among them, XS Ltd, which provides services to Japan, holds a Seychelles Financial Services Authority ( FSA )

While the FSA license is said to be relatively easy to obtain, it does have a certain level of reliability due to the obligation to conduct regular reporting and audits

How does XS.com manage its funds?


At XS.com, we manage funds segregated accounts

Therefore, even if XS.com were to go bankrupt or face other operational difficulties, there is a high probability that customer funds would be returned

Furthermore, XS.com is enrolled in the civil liability insurance program of Lloyd's of London, which provides coverage up to 5 million USD

Traders are automatically enrolled free of charge, so you can be assured of a high level of security regarding fund management in the event of unforeseen circumstances

Are there rumors of withdrawal refusals at XS.com?

there were no rumors of withdrawal refusals at XS.com

Since the service has only been running for about two years, it's possible that no major problems have occurred yet. However, there are many posts praising XS.com's fast withdrawals, suggesting a high level of reliability regarding withdrawals

There were also posts mentioning that withdrawals were put on hold, which seemed to be due to not reaching the minimum withdrawal amount. Therefore, be sure to check the minimum withdrawal amount before attempting to withdraw funds

What is XS.com's loyalty program?

XS.com offers two loyalty programs: a VIP program and XS Trading Miles

VIP Program

The VIP program ranks traders with high trading volume using stars, and traders with stars receive various benefits

Traders with more stars will receive more and higher-tier benefits

The conditions for promotion are as follows:

You can scroll horizontally
3 stars4 stars5 stars6 stars7 stars
Quarterly trading volume (millions)45USD (equivalent)75USD (equivalent)150USD (equivalent)450USD (equivalent)750USD (equivalent)

The benefits are as follows:

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Special Offer3 stars4 stars5 stars6 stars7 stars
special rewardcheckedcheckedcheckedcheckedchecked
VIP-only promotions and campaignsuncheckedcheckedcheckedcheckedchecked
AI Trading Analysis Reportuncheckedcheckedcheckedcheckedchecked
Priority Customer Supportuncheckeduncheckedcheckedcheckedchecked
Dedicated Account Manageruncheckeduncheckedcheckedcheckedchecked
New Tier Achievement Giftuncheckeduncheckeduncheckedcheckedchecked
Meeting with top managementuncheckeduncheckeduncheckeduncheckedchecked
Year-end surpriseuncheckeduncheckeduncheckeduncheckedchecked

Source: From the official XS.com website

XS Trading Miles

XS Trading Miles are like points that you earn for each trade

Accumulated XS Trading Miles can be exchanged for withdrawable cash or gifts.

The XS Trading Miles you can earn vary depending on your trading volume and membership level, which is divided into five levels

The higher your level, the more XS miles you can earn.

*XS miles are only awarded when a position held for 2 minutes or more is closed

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Membership levelEarn XS milesTrading volume over the past 90 days
traderStandard, Classic, Extra: 50
; Pro, Elite: 25
0USD (equivalent) to 2,000,000USD (equivalent)
Active tradersStandard, Classic, Extra: 60
Pro, Elite: 30
2,000,001USD (equivalent) to 10,000,000USD (equivalent)
Professional traderStandard, Classic, Extra: 80
Pro, Elite: 40
10,000,001USD (equivalent) to 25,000,000USD (equivalent)
NeoTraderStandard, Classic, Extra: 100
; Pro, Elite: 50
25,000,001USD (equivalent) to 100,000,000USD (equivalent)
Top tradersStandard, Classic, Extra: 120
; Pro, Elite: 60
100,000,001USD (equivalent) ~

Who is XS.com recommended for?

Here, we'll introduce who XS.com is recommended for and who it's not recommended for

XS.com is recommended for people like this: ① Those who want to try trading without using their own capital

At XS.com, once you complete KYC (Know Your Customer) verification after registering an account, receive a 5,000 yen credit in your dedicated account .

These credits can be used for trading, and can also be withdrawn if certain conditions are met

Since no deposit is required to receive the bonus, you can start trading with zero of your own funds

Therefore, it is recommended for those who are using an overseas forex broker for the first time, or for those who want to check the user interface and adjust trading lot sizes before actually trading

XS.com is recommended for people like this ② those who mainly do scalping

XS.com is also known as an overseas forex broker with narrow spreads

Some account types have an average spread of 0.1 pips, making scalping possible, which is generally considered disadvantageous with overseas forex brokers due to spreads

Furthermore, with a maximum leverage of 2,000 times, it is well-suited for scalping, making it possible to generate large profits in a short period of time

XS.com is recommended for people like this ③ Those considering trading stocks with large negative swap rates

Trading stocks with large negative swap rates is often difficult because the negative swap rates make it hard to hold them long-term, even if you want to

However, XS.com offers a swap-free account, so you can hold positions without worrying about negative swaps

However, there is a set grace period, which varies depending on the stock, so caution is advised

XS.com is recommended for people like this ④: Those who want to trade with one overseas forex broker for a long period of time

XS.com has a VIP program and a system called XS Trading Miles

The VIP program is a system that provides special benefits, preferential treatment, and exclusive services to traders with high trading volumes

XS Trading Miles are points earned through trading, and can be exchanged for cash or gifts

There's also a level-up system, and the longer you trade, the more XS miles you can earn

As you can see, XS.com offers benefits to long-term users, making it a great choice for anyone planning to trade using just one account

XS.com is not recommended for the following people: ① Those who want to trade with an overseas forex broker with a long track record

XS.com is a promising new overseas forex broker founded in 2023

As of October 2025, no major problems have occurred, but some people, especially beginners in overseas forex trading, may feel more secure using overseas forex brokers with a long track record and solid expertise

This service is somewhat unsuitable for those who prefer to use overseas forex brokers that are popular among Japanese users

XS.com is not recommended for the following people: ② Those who want to use next-generation trading tools such as cTrader

The trading tools available on XS.com are MT4 and MT5

While it's a popular and standard trading tool, recently, more and more overseas forex brokers are supporting cTrader, which is considered a next-generation trading tool

While XS.com may support cTrader in the future, as of October 2025, it is not supported. Therefore, those who wish to trade using cTrader will need to find a different overseas forex broker

XS.com is not recommended for the following people: ③ Those who want to get a head start using bonus campaigns

As of October 2025, XS.com offers a welcome bonus, but does not offer deposit bonuses or cashback campaigns.

Therefore, strategies such as using a 100% deposit bonus to start trading with double the margin are not possible

While there have been limited-time cashback bonuses offered in the past, they are not permanent, making this service unsuitable for those who want to reliably utilize bonuses in their trading

What I learned from actually using XS.com

Here, I'll share the advantages and disadvantages I discovered after actually using XS.com

Benefits I discovered after actually using it

Fast execution

XS.com is also focusing on strengthening its servers, and lists its high execution speed

I actually tried trading during Tokyo hours, and the execution was very fast with no requotes

Therefore, it is also recommended for those who dislike having their trades rejected multiple times

The spread is stable

XS.com is known as an overseas forex broker with narrow spreads

However, please note that spreads do widen during the release of important economic indicators, so this does not mean they will never widen

Disadvantages I discovered after actually using it

The conditions for dynamic leverage are strict

XS.com employs dynamic leverage

Dynamic leverage is a system that automatically adjusts leverage according to the trading lot size and margin

For example, XS.com advertises a maximum leverage of 2,000x, but in reality, you can only trade at 2,000x leverage for trades of less than 2 lots. For trades between 2 and 10 lots, the leverage drops to half, or 1,000x

If you try to trade with even more lots, your leverage will decrease further. This is not a problem for those trading with small lots, but those who want to trade 2 lots or more should be aware that they cannot trade with 2,000x leverage

Bonus campaign currently running at XS.com

As of October 2025, the following bonuses are currently available at XS.com:

Welcome Bonus

  • This applies to both new and existing users
  • This applies to users who have completed KYC (Know Your Customer) verification
  • You can receive 5,000 credits, which can be withdrawn, upon fulfilling the conditions

is running a bonus campaign offering a 5,000 yen credit to new and existing users who complete KYC (Know Your Customer) verification

However, please note that the credit will be automatically credited to your dedicated "Welcome 5000" account when opening your account

About XS.com account types

XS.com offers a total of seven account types: five standard types plus two additional types

Five of the account types are open to anyone, but there are also two account types exclusively for partners (Introducing Brokers)

Standard Account

Minimum deposit amountnone
Average spread (EURUSD)1.1 pips
commissionfree
Stop level0
Swap-freecorrespondence
Minimum lot size0.01 pips
Maximum leverage2,000 times
Margin Call40%
Stop-loss level20%

This is a standard account type with no minimum deposit and no fees

This is recommended for those opening an account for the first time or those who haven't decided on a trading style yet

Cent account

Minimum deposit amountnone
Average spread (EURUSD)1.1 pips
commissionfree
Stop level0
Swap-freecorrespondence
Minimum lot size0.01 pips
Maximum leverage2,000 times
Margin Call60%
Stop-loss level10%

A cent account is an account offered with the smallest trading unit available in the market (1 cent lot = 100,000 cents = 0.01 standard lot)

This account type is popular among traders who want to trade with a small amount of capital, or those who want to check and test their trading methods

ProDrive

Minimum deposit amount500 USD
Average spread (EURUSD)0.7 pips
commissionfree
Stop level0
Swap-freecorrespondence
Minimum lot size0.01 pips
Maximum leverage2,000 times
Margin Call40%
Stop-loss level20%

This account type features narrow spreads and no commission fees

Instead, a minimum deposit amount is set

Elite Account

Minimum deposit amount500 USD
Average spread (EURUSD)0.1 pips
commission6 USD (round trip)
Stop level0
Swap-freecorrespondence
Minimum lot size0.01 pips
Maximum leverage2,000 times
Margin Call40%
Stop-loss level20%

This account type is characterized by its extremely narrow spreads

This account type is designed for scalping, but it incurs a round-trip fee of 6 USD (equivalent)

VIP Account

Minimum deposit amount100,000 Charge
Average spread (EURUSD)0.1 pips
commissionfree
Stop level0
Swap-freecorrespondence
Minimum lot size0.01 pips
Maximum leverage500 times
Margin Call40%
Stop-loss level20%

This is the highest-tier account type

With extremely narrow spreads and no commission fees, traders can trade in the best possible environment

However, the minimum deposit is an extremely high 100,000 USD (equivalent), so only a limited number of people can open an account. But for those who can afford it, this is definitely an account type worth opening

Classic Account

Minimum deposit amountnone
Average spread (EURUSD)1.6 pips
commissionfree
Stop level0
Swap-freecorrespondence
Minimum lot size0.01 pips
Maximum leverage2,000 times
Margin Call40%
Stop-loss level20%

This account type features stable spreads and ultra-fast execution

This account type is exclusively for Partners (Introducing Brokers)

Extra Account

Minimum deposit amountnone
Average spread (EURUSD)2.1 pips
commissionfree
Stop level0
Swap-freecorrespondence
Minimum lot size0.01 pips
Maximum leverage2,000 times
Margin Call40%
Stop-loss level20%

This account type also features stable spreads and ultra-fast execution, and is exclusively for Partners (Introducing Brokers)

How to open an account with XS.com

This guide explains how to open an account with XS.com

① Access the official website


Go to the official XS.com website and tap "Open an account" in the upper right corner

You can also access it from here

② Enter the information

Enter your name (in Roman letters), phone number, email address, and a password of your choice, check the two boxes below, and tap "Open a free account now."

③ Enter your PIN

A PIN will be sent to the email address you entered, so please check it and enter it

④ Enter your personal information

Enter your date of birth, gender, and other information

⑤ Enter your trading experience

Enter your trading experience level, risk understanding, and other relevant information

⑥ Enter your financial information

Enter your current employment status and approximate annual income

⑦ Account opening complete → Profile verification

Your account opening is now complete. Next, we will proceed with profile verification

Log in to your My Page and tap "Verify Now" in the Profile Verification section

⑧ Check "Other"

There's an option for "Other than the United States," so check "Other."

Tap Next

⑨ Upload your identity verification documents

I will upload my identification documents

The following documents can be used for identity verification:

  • My Number Card
  • driver's license
  • Basic Resident Register
  • passport

If you are using your smartphone to complete the procedure, the camera will activate, so take photos of both sides of your prepared identification document

⑩ Upload proof of address document

Next, you will upload your proof of address document

The following documents can be used as proof of address:

  • My Number Card
  • driver's license
  • Residence card
  • Resident record
  • Bank account statement
  • Credit card statement
  • Electricity bill, etc

Once the upload is complete, tap Next

⑪ Profile verification complete

XS.com will perform a verification, and if there are no problems, you will receive a notification that your trading account has been approved

Your profile verification is now complete

Deposit and withdrawal methods at XS.com

The following are the deposit and withdrawal methods supported by XS.com:

Payment Methods

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Payment MethodsMinimum deposit amountMaximum deposit amountReflection guideline
International bank transfer250 USDNo restrictions1-7 business days
Domestic bank transfer1,000 yen10,000,000 yenWithin 1 hour
BitWallet3,000 yenNo restrictions30 to 45 minutes
Credit card/Debit card20USD (equivalent)25,000USD (equivalent)Immediately
Cryptocurrency50USD (equivalent)120,000USD (equivalent)Within 30 minutes
Stickpay10USD (equivalent)10,000 USD (equivalent)Within 1 hour
Peska Wallet1,000 yen3,000,000 yenImmediately

Withdrawal methods

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Withdrawal methodsMinimum withdrawal amountMaximum withdrawal amountReflection guideline
International bank transfer250 USDNo restrictions1-7 business days
Domestic bank transfer1,000 yen10,000,000 yen1 business day
BitWallet3,000 yen2,000,000 yen30 to 45 minutes
Credit card/Debit card5USD (equivalent)25,000USD (equivalent)7-14 business days
Cryptocurrency10USD (equivalent)30,000USD (equivalent)Within 30 minutes
Stickpay10USD (equivalent)10,000 USD (equivalent)Within 30 minutes
Peska Wallet1,000 yen2,000,000 yenImmediately

Frequently Asked Questions about XS.com

Here you'll find a collection of frequently asked questions about XS.com

Is using Q.XS.com illegal?

A. No

Using XS.com is not illegal

Q.XS.com is available to Japanese people?

A. Yes

Japanese citizens residing in Japan can also use XS.com

Has Q.XS.com received a warning from the Financial Services Agency?

A. Yes

In September 2024, the company received a warning from Japan's Financial Services Agency for "soliciting over-the-counter derivative transactions via the internet."

Is using Q.XS.com dangerous?

A. No

XS.com has received a warning from Japan's Financial Services Agency, but this warning is for soliciting Japanese citizens without proper authorization. Other major overseas forex brokers have also received similar warnings

Therefore, this does not mean that XS.com is dangerous

Q. What is the maximum leverage on XS.com?

A.XS.com offers a maximum leverage of 2,000x

Q.XS.com has reported any instances of withdrawal refusals

No posts regarding withdrawal refusals by A.XS.com were found

Here you can find a detailed explanation of cases where XS.com has refused withdrawals.

Does Q.XS.com support inquiries in Japanese?

A. Yes

XS.com offers support in Japanese, and you can contact us via email or chat

While chat support allows for real-time inquiries, it can be difficult to connect during peak hours

Q.XS.com is running a bonus campaign?

A: Yes

XS.com is offering a welcome bonus

You can find more details about the bonus campaigns currently running on XS.com here

Q. Is scalping prohibited on XS.com?

A. No

XS.com does not prohibit scalping

Q. Do slippage requotes occur on XS.com?

A.XS.com is characterized by its high-speed execution

Because the server is stable, the rate of slippage and requotes is very low, but there is no guarantee that they will never occur

Can I open a corporate account at Q.XS.com?

A. Yes

You can open a corporate account by submitting the necessary documents when opening the account

Q. Can I use automated trading on XS.com?

A. Yes

Automated trading is available on XS.com

Q. What is the stop-loss level at XS.com?

A. It varies depending on the account type, but it's either 10% or 20%

Is opening an account with Q.XS.com free?

A. Yes

You can open an account with XS.com for free

Q. Can I not reactivate my account after canceling it on Q.XS.com?

A. No

Even if you cancel your account, you can reactivate it by sending an email to customer support

However, if too much time has passed since your account was canceled, it may not be possible to reactivate it

summary

XS.com is a promising new overseas forex broker founded in 2023

its narrow spreads and high execution speed, even among overseas forex brokers .

The trading environment is among the best of overseas forex brokers, providing a satisfying experience for all traders, from beginners to advanced users

Furthermore, they offer a welcome bonus that can be withdrawn, and by taking advantage of this bonus campaign, you can start trading immediately without investing your own funds

Like other overseas forex brokers, they use segregated accounts for fund management, but up to 5 million USD , so their reliability and security regarding money are high.

Although our operational track record is still relatively short, we are actively conducting public relations and campaigns to acquire Japanese users, and the number of Japanese users is rapidly increasing

There aren't many reviews on social media yet, but judging from the rate at which the number of users is increasing, I think the number of reviews will increase very soon

cases of withdrawal refusals on social media , and many posts mentioned fast withdrawals, suggesting a high level of reliability regarding withdrawals.

Some may feel that the bonus campaigns are somewhat weaker compared to competitors, but the fact that they offer withdrawable bonuses is very rare, and I think there is a high possibility that they will continue to offer unique bonus campaigns in the future

As of October 2025, there is a demo account trading competition with a grand prize of 1 million yen, so you can test your skills for free and win prize money if you place in the competition

Opening an account is free, so there's no harm in opening an account with this overseas forex broker .

Please consider opening an account with XS.com at this opportunity

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