FAQ
FAQ
We have compiled answers to frequently asked questions regarding registration and usage
Cumulative payment record of 20 billion yen
Funds arrive in an average of 2 minutes.
Registration takes 1 minuteand is free.
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EA (Expert Advisor)
FX account opening and linking
Cashback (Conditions and Mechanism)
others
About Manecha
Membership registration/account
Does it have a stop-loss function?
This varies depending on the EA; please check the EA's details page for more information
How do I stop (temporarily suspend) the system?
Clicking the "Automated Trading" or "Algorithmic Trading" button will stop the process.
Positions will not be automatically closed, so please close them at your own discretion.
Positions will not be automatically closed, so please close them at your own discretion.
Please tell me how to download and run the EA (Expert Advisor)
Please refer to this
I want to run two EAs (Expert Advisors) simultaneously. How can I do that?
Please refer to the "Supplementary Information (How to install more than one MT5 application)" section on this page
Is it okay to leave it completely unattended?
Generally, you can leave it alone without any problems. However, some EAs recommend following their operating rules
Is it MT4 or MT5?
It varies depending on the EA. Please check the EA list
My EA (Expert Advisor) is not being authenticated. Why?
The following steps are required for authentication:
① Apply for account registration using your HFM account number on the Money Charger portal site.
② Download the EA using your registered account number from the EA list on the Money Charger portal.
③ Install the EA in MT5, and in Options → Expert Advisors tab, add https://us-central1-money-charger.cloudfunctions.net/api_license_auth to the list of URLs allowed for WebRequest.
① Apply for account registration using your HFM account number on the Money Charger portal site.
② Download the EA using your registered account number from the EA list on the Money Charger portal.
③ Install the EA in MT5, and in Options → Expert Advisors tab, add https://us-central1-money-charger.cloudfunctions.net/api_license_auth to the list of URLs allowed for WebRequest.
Can I use EAs with brokers other than HFM?
Currently, the EAs available for the first EA Tenkaichi Budokai are only usable with HFM, but this restriction will not apply to EAs that will be added in the future
Which HFM account should I choose?
Please check the EA list, and if no preference is specified, please use a Premium account
What if I don't know how to open an account or how to deposit and withdraw funds?
Contact information is listed on each broker's page, so please check with each FX broker
I already have an FX account. Do I need to open a new one?
Yes, you will need to open a new account with MoneyChat. Please refer to the additional registration procedure (transfer) on the details page for supported brokers
Where can I open an FX account?
You must open an account using the account opening link specified by MoneyChat.
Please refer to the details page of the participating broker for the specified link and account creation procedure.
Please note that cashback will not be provided for accounts opened using any link other than the specified one.
Please refer to the details page of the participating broker for the specified link and account creation procedure.
Please note that cashback will not be provided for accounts opened using any link other than the specified one.
What happens if the maximum number of FX accounts has been reached and I cannot open any more accounts?
Please contact each provider's support to request the deletion of your existing account before proceeding with the transfer procedure
How and in what currency will I receive the cashback?
You can receive your payment using the following methods: • Bank transfer (Japanese Yen) • USDT (ERC-20) • JPYC • PayPay • Peska • Exness account (only accounts in your own name are accepted). Please register your payment information in " Account Information " on My Page
When will the cashback be credited?
Cashback will be credited once the verification of your cashback-eligible account is complete.
Cashback will not be credited at the time of application for adding a cashback-eligible account.
Cashback will not be credited at the time of application for adding a cashback-eligible account.
When will the cashback amount be reflected in my account?
We update our trading information as soon as we receive data from our FX brokers, but the timing of data arrival varies depending on the broker.
Typically, trading is reflected within a few hours after the transaction to the end of the next day.
Please refer to the broker's details page for specific reflection times for each FX broker.
Typically, trading is reflected within a few hours after the transaction to the end of the next day.
Please refer to the broker's details page for specific reflection times for each FX broker.
When will the cashback be paid?
You can receive your withdrawal at any time by submitting a withdrawal request on your My Page.
Normally, the transfer will be completed within 1-3 business days of your request.
*If this is your first time using this service, please register your payment information first in the "Account Information" section of your My Page.
Normally, the transfer will be completed within 1-3 business days of your request.
*If this is your first time using this service, please register your payment information first in the "Account Information" section of your My Page.
What is the minimum payment amount for the cashback offer?
The minimum withdrawal amount varies depending on the payment method.
Bank Transfer: 1,000 yen
Exness: 500 yen
USDT (ERC-20): 5,000 yen
PayPay: 1,000 yen
Peska: 5,000 yen
JPYC: 10 yen
Bank Transfer: 1,000 yen
Exness: 500 yen
USDT (ERC-20): 5,000 yen
PayPay: 1,000 yen
Peska: 5,000 yen
JPYC: 10 yen
The cashback has not been deposited
There may be an error in the bank transfer information you registered. Please check your payment information in "Account Information" on My Page
Is there any difference between a cashback account and a regular account?
Please rest assured that there is absolutely no risk of this happening. Moneycha only partners with companies that will not put our customers at a disadvantage
Does the cashback account have a commission added to the standard spread?
There are absolutely no hidden fees, so please rest assured. MoneyChat only partners with brokers that offer the same spreads as regular account openings
Why is cashback possible?
We receive commissions from FX brokers based on each user's trading volume. The majority of these commissions are then returned to our customers as cashback
Can I receive cashback in a currency other than Japanese Yen?
No. Due to the system's design, payments cannot be made in any currency other than Japanese Yen
Please tell me the conditions for receiving the cashback
Please check the details page for each company's cashback eligibility conditions
I haven't received confirmation that my cashback account has been verified
Depending on your email provider, you may not receive the completion email.
If the status of your registered cashback eligible account in the "Account Management" section of My Page is "Approved," please rest assured that your account has been verified as a cashback account.
If the status of your registered cashback eligible account in the "Account Management" section of My Page is "Approved," please rest assured that your account has been verified as a cashback account.
Is it possible to negotiate the cashback rate individually and have it change?
No. We offer the same cashback rate to all our customers.
However, we may offer special cashback rates during limited-time campaigns, etc.
Even in those cases, eligible customers who meet the conditions will receive the same cashback rate.
However, we may offer special cashback rates during limited-time campaigns, etc.
Even in those cases, eligible customers who meet the conditions will receive the same cashback rate.
How can I check the amount of the cashback I've received?
You can check this on your My Page dashboard.
In your My Page CB History, you can also search for cashback details and view more detailed history.
In your My Page CB History, you can also search for cashback details and view more detailed history.
I don't understand what the cashback rate means
The cashback rate is displayed in either "pip" or "USD".
Each rate indicates the following:
1 pip: 1 pip cashback per round-trip trade;
1 USD: 1 USD cashback per 100,000 units traded.
Each rate indicates the following:
1 pip: 1 pip cashback per round-trip trade;
1 USD: 1 USD cashback per 100,000 units traded.
I would like to know the current maintenance status
I'm already using another cashback service, but can I still use Moneycha?
Yes, it is possible. Please refer to the additional registration procedure (switching providers) on the details page of the supported provider
What is Money Charger?
Money Charger is a service that gives you cash back simply by trading with overseas forex brokers, and automatically accumulates money based on your trading volume
Is it possible to cancel or rejoin the service?
Yes, it is possible. Upon your request, we will delete all your registration information and proceed with the withdrawal process.
Please note that once you withdraw, any outstanding cashback balance will be considered forfeited.
Please note that once you withdraw, any outstanding cashback balance will be considered forfeited.
Where can I register to receive my cashback payments?
Please register your payment information in the "Account Information" section of your My Page.
Please note that we will not be able to process your payment if the information is missing or incorrect. Please ensure you register the correct information beforehand.
Please note that we will not be able to process your payment if the information is missing or incorrect. Please ensure you register the correct information beforehand.
Can I change my account registration information?
Yes, it is possible. Please register through "Account Information" on your My Page
If I open accounts with multiple overseas forex brokers, will I need to register multiple times?
No, it's not necessary. With MoneyChat, you can receive cashback from multiple vendors with just one user registration
Can one person use multiple user accounts?
No, it is not available. We only allow one user account per person. However,
you can use multiple FX accounts simultaneously with one user account, so please rest assured if you are considering using multiple brokers or multiple accounts.
you can use multiple FX accounts simultaneously with one user account, so please rest assured if you are considering using multiple brokers or multiple accounts.
Have your questions been answered?
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