FAQ
FAQ
We have compiled answers to frequently asked questions regarding registration and usage
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EA (Expert Advisor)
FX account opening and linking
Cashback (Conditions and Mechanism)
others
About Manecha
Membership registration/account
Does it have a stop-loss function?
OMEGA does not have a stop-loss function
How do I stop (temporarily suspend) the system?
Either manually cut your losses when you have few open positions and then stop automated trading, or, in the case of OMEGA, use the "Time to end EA operation" parameter
Please tell me how to download and run the EA (Expert Advisor)
Please refer to this note: https://note.com/easy_honest7940/n/n2e7f2ba66a11
I want to run two EAs (Expert Advisors) simultaneously. How can I do that?
Please refer to the "Supplementary Information (How to install more than one MT5 application)" section on
this
Is it okay to leave it completely unattended?
While it's generally fine to leave it alone, OMEGA recommends following its operating rules. https://note.com/easy_honest7940/n/n2c5d910e8108
Is it MT4 or MT5?
Please check the EA list. OMEGA is for MT5
Why doesn't the cashback amount match?
The cashback is initially paid entirely to the user, but any amount exceeding the percentage listed in the EA list is automatically transferred to the developer
My EA (Expert Advisor) is not being authenticated. Why?
The following steps are required for authentication: ① Apply for account registration using your HFM account number on the Money Charger portal site. ② Download the EA using your registered account number from the EA list on the Money Charger portal. ③ Install the EA in MT5, and in Options → Expert Advisors tab, add https://us-central1-money-charger.cloudfunctions.net/api_license_auth to the list of URLs allowed for WebRequest
Can I use EAs with brokers other than HFM?
Currently, the EAs available for the first EA Tenkaichi Budokai are only usable with HFM, but this restriction will not apply to EAs that will be added in the future
Which HFM account should I choose?
Please check the EA list, and if no preference is specified, please use a Premium account
What if I don't know how to open an account or how to deposit and withdraw funds?
Contact information is listed on each broker's page, so please check with each FX broker
I already have an FX account. Do I need to open a new one?
Yes, you will need to open a new account with MoneyChat. Please refer to the additional registration procedure (transfer) on the details page for supported brokers
Where can I open an FX account?
You must open an account using the account opening link specified by MoneyChat. The specified link can be found on the details page of the participating broker. Please note that cashback will not be provided for accounts opened using any link other than the specified one
What happens if the maximum number of FX accounts has been reached and I cannot open any more accounts?
For FXGT, please request the deletion of your existing account from support before proceeding with the additional account opening procedure. For is6FX, even if you hold the maximum number of accounts (5), you can open one additional account via the MoneyChat URL, which is a special feature. For GemForex and FXBeyond, please use a different email address than the one used for your existing account to proceed with the new account opening procedure
How and in what currency will I receive the cashback?
Bank transfer (Japanese Yen) and USDT (ERC-20) are accepted. *Only bank transfers in your own name are accepted. Please register your payment information in Account Information
When will the cashback be credited?
Cashback will begin from the date the cashback-eligible account is verified. Cashback will not be generated at the time of application for adding a cashback-eligible account
When will the cashback amount be reflected in my account?
We update our trading information as soon as we receive data from our FX brokers, but the timing of data arrival varies depending on the broker. Typically, data is reflected within a few hours after trading to the end of the next day. Please refer to the following for the reflection timing for each FX broker
When will the cashback be paid?
You can receive your withdrawal at any time by submitting a withdrawal request on your My Page. Normally, the transfer will be completed within 1-3 business days of your request. *If this is your first time using this service, please register your payment information first in the "Account Information" section of your My Page
What is the minimum payment amount for the cashback offer?
The minimum withdrawal amount varies depending on the payment method
| Payment methods | Minimum withdrawal amount |
|---|---|
| Bank transfer | 1,000 yen |
| Exdefine | 500 yen |
| USDT | 5,000 yen |
The cashback has not been deposited
There may be an error in the bank transfer information you registered. Please check your payment information in "Account Information" on My Page
Is there any difference between a cashback account and a regular account?
Please rest assured that there is absolutely no risk of this happening. Moneycha only partners with companies that will not put our customers at a disadvantage
Does the cashback account have a commission added to the standard spread?
There are absolutely no hidden fees, so please rest assured. MoneyChat only partners with brokers that offer the same spreads as regular account openings
Why is cashback possible?
We receive commissions from FX brokers based on each user's trading volume. The majority of these commissions are then returned to our customers as cashback
Can I receive cashback in a currency other than Japanese Yen?
No. Due to the system's design, payments cannot be made in any currency other than Japanese Yen
Please tell me the conditions for receiving the cashback
Please check the following for the conditions under which each company will offer cashback. <IS6FX> ・Trades of 5 minutes or less are not eligible. ・The amount of cashback will vary depending on the ratio of cash to effective margin. *Trades using bonus funds are not eligible for rewards. <FXGT> ・Trades of 5 minutes or less are not eligible. ・The amount of cashback will vary depending on the ratio of cash to effective margin. *Trades using bonus funds are not eligible for rewards. ・If the balance becomes negative due to a stop-loss after a trade (zero-cut occurs), the reward will not apply. <TITAN FX, JadeFOREX> There are basically no restrictions or conditions on held positions or trades. <Exness> There are no restrictions on holding time. <Axi> There are currently no restrictions on trading. <HFM> ・Trades of 3 minutes or less are not eligible. ・The amount of cashback will vary depending on the ratio of cash to effective margin. *Trades using bonus funds are not eligible for rewards. <Axiory> - In principle, all trades are eligible. *Stocks and ETFs offered in Alpha accounts are excluded. - The cashback amount will vary depending on the ratio of cash to effective margin. *Trades made with bonus funds are not eligible for rewards. <Monaxa> - Rewards are generated for trades of 2 minutes or longer. - No rebates are generated for trades made with bonus funds. If you trade with an amount that includes a bonus, the rebate will be paid on the amount excluding the bonus. - If your balance becomes negative due to a stop-loss, you are not eligible. *For other details, please check the IB conditions of each FX company.
Is the special cashback rate for this campaign only available for a limited time?
Yes, these are limited-time offers. The duration varies for each campaign, but all campaigns will last for at least one month
I haven't received confirmation that my cashback account has been verified
Depending on your email provider, you may not receive the completion email. If the status of your registered cashback eligible account in the "Account Management" section of My Page is "Approved," please rest assured that your account has been verified as a cashback account
Is it possible to negotiate the cashback rate individually and have it change?
No. We offer the same cashback rate to all our customers. However, we may offer special cashback rates during limited-time campaigns, etc. Even in those cases, eligible customers who meet the conditions will receive the same cashback rate
How can I check the amount of the cashback I've received?
You can check this on your My Page dashboard. The Cashback tab on My Page allows you to search for cashback details and view more detailed history. If you have any questions about your transaction history, please contact us and we will assist you
What is the minimum payment amount for the cashback offer?
The minimum withdrawal amount varies depending on the payment method
| Payment methods | Minimum withdrawal amount |
|---|---|
| Bank transfer | 1,000 yen |
| Exdefine | 500 yen |
| USDT | 5,000 yen |
About cashback
Please tell me the conditions for receiving the cashback
Please check the following for the conditions under which each company will offer cashback. <IS6FX> ・Trades of 5 minutes or less are not eligible. ・The amount of cashback will vary depending on the ratio of cash to effective margin. *Trades using bonus funds are not eligible for rewards. <FXGT> ・Trades of 5 minutes or less are not eligible. ・The amount of cashback will vary depending on the ratio of cash to effective margin. *Trades using bonus funds are not eligible for rewards. ・If the balance becomes negative due to a stop-loss after a trade (zero-cut occurs), the reward will not apply. <TITAN FX, JadeFOREX> There are basically no restrictions or conditions on held positions or trades. <Exness> There are no restrictions on holding time. <Axi> There are currently no restrictions on trading. <HFM> ・Trades of 3 minutes or less are not eligible. ・The amount of cashback will vary depending on the ratio of cash to effective margin. *Trades using bonus funds are not eligible for rewards. <Axiory> - In principle, all trades are eligible. *Stocks and ETFs offered in Alpha accounts are excluded. - The cashback amount will vary depending on the ratio of cash to effective margin. *Trades made with bonus funds are not eligible for rewards. <Monaxa> - Rewards are generated for trades of 2 minutes or longer. - No rebates are generated for trades made with bonus funds. If you trade with an amount that includes a bonus, the rebate will be paid on the amount excluding the bonus. - If your balance becomes negative due to a stop-loss, you are not eligible. *For other details, please check the IB conditions of each FX company
I don't understand what the cashback rate means
The cashback rate is displayed in either "pip" or "USD". Each rate indicates the following: 1 pip: 1 pip cashback per round-trip trade; 1 USD: 1 USD cashback per 100,000 units traded
I would like to know the current maintenance status
I'm already using another cashback service, but can I still use Moneycha?
Yes, it is possible. Please refer to the additional registration procedure (switching providers) on the details page of the supported provider
What is Money Charger?
Money Charger is a service that gives you cash back simply by trading with overseas forex brokers, and automatically accumulates money based on your trading volume
Is it possible to cancel or rejoin the service?
Yes, it is possible. Upon your request, we will delete all your registration information and proceed with the withdrawal process. Please note that once you withdraw, any outstanding cashback balance will be considered forfeited
Where can I register to receive my cashback payments?
Please register your payment information in the "Account Information" section of your My Page. Please note that we will not be able to process your payment if the information is incomplete or incorrect. Please ensure you register the correct information beforehand
Can I change my account registration information?
Yes, it is possible. Please register through "Account Information" on your My Page
If I open accounts with multiple overseas forex brokers, will I need to register multiple times?
No, it's not necessary. With MoneyChat, you can receive cashback from multiple vendors with just one user registration
Can one person use multiple user accounts?
No, it is not available. We only allow one user account per person. However, you can use multiple FX accounts simultaneously with one user account, so please rest assured if you are considering using multiple brokers or multiple accounts
I registered as a user, but I haven't received a registration confirmation email
We do not currently send emails upon completion of registration
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