First, try checking if your question can be answered in the frequently asked questions section
Average response time: within 1 business day
Search from frequently asked questions
This varies depending on the EA; please check the EA's details page for more information
Clicking the "Automated Trading" or "Algorithmic Trading" button will stop the process.
Positions will not be automatically closed, so please close them at your own discretion.
Please refer to the "Supplementary Information (How to install more than one MT5 application)" section on this page
Generally, you can leave it alone without any problems. However, some EAs recommend following their operating rules
It varies depending on the EA. Please check the EA list
The following steps are required for authentication:
① Apply for account registration using your HFM account number on the Money Charger portal site.
② Download the EA using your registered account number from the EA list on the Money Charger portal.
③ Install the EA in MT5, and in Options → Expert Advisors tab, add https://us-central1-money-charger.cloudfunctions.net/api_license_auth to the list of URLs allowed for WebRequest.
Currently, the EAs available for the first EA Tenkaichi Budokai are only usable with HFM, but this restriction will not apply to EAs that will be added in the future
Please check the EA list, and if no preference is specified, please use a Premium account
Contact information is listed on each broker's page, so please check with each FX broker
Yes, you will need to open a new account with MoneyChat. Please refer to the additional registration procedure (transfer) on the details page for supported brokers
You must open an account using the account opening link specified by MoneyChat.
Please refer to the details page of the participating broker for the specified link and account creation procedure.
Please note that cashback will not be provided for accounts opened using any link other than the specified one.
Please contact each provider's support to request the deletion of your existing account before proceeding with the transfer procedure
You can receive your payment using the following methods: • Bank transfer (Japanese Yen) • USDT (ERC-20) • JPYC • PayPay • Peska • Exness account (only accounts in your own name are accepted). Please register your payment information in " Account Information " on My Page
Cashback will be credited once the verification of your cashback-eligible account is complete.
Cashback will not be credited at the time of application for adding a cashback-eligible account.
We update our trading information as soon as we receive data from our FX brokers, but the timing of data arrival varies depending on the broker.
Typically, trading is reflected within a few hours after the transaction to the end of the next day.
Please refer to the broker's details page for specific reflection times for each FX broker.
You can receive your withdrawal at any time by submitting a withdrawal request on your My Page.
Normally, the transfer will be completed within 1-3 business days of your request.
*If this is your first time using this service, please register your payment information first in the "Account Information" section of your My Page.
The minimum withdrawal amount varies depending on the payment method.
Bank Transfer: 1,000 yen
Exness: 500 yen
USDT (ERC-20): 5,000 yen
PayPay: 1,000 yen
Peska: 5,000 yen
JPYC: 10 yen
There may be an error in the bank transfer information you registered. Please check your payment information in "Account Information" on My Page
Please rest assured that there is absolutely no risk of this happening. Moneycha only partners with companies that will not put our customers at a disadvantage
There are absolutely no hidden fees, so please rest assured. MoneyChat only partners with brokers that offer the same spreads as regular account openings
We receive commissions from FX brokers based on each user's trading volume. The majority of these commissions are then returned to our customers as cashback
No. Due to the system's design, payments cannot be made in any currency other than Japanese Yen
Yes, it is possible. Please refer to the additional registration procedure (switching providers) on the details page of the supported provider
Money Charger is a service that gives you cash back simply by trading with overseas forex brokers, and automatically accumulates money based on your trading volume
Yes, it is possible. Upon your request, we will delete all your registration information and proceed with the withdrawal process.
Please note that once you withdraw, any outstanding cashback balance will be considered forfeited.
Please register your payment information in the "Account Information" section of your My Page.
Please note that we will not be able to process your payment if the information is missing or incorrect. Please ensure you register the correct information beforehand.
Yes, it is possible. Please register through "Account Information" on your My Page
No, it's not necessary. With MoneyChat, you can receive cashback from multiple vendors with just one user registration
No, it is not available. We only allow one user account per person. However,
you can use multiple FX accounts simultaneously with one user account, so please rest assured if you are considering using multiple brokers or multiple accounts.
