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XMtrading

XMtrading Reputation and User Reviews | Thorough Investigation of Security and Withdrawal Refusal Cases (XM Trading)

Posted by: MoneyChat Editorial Department

XMtrading is a major overseas forex broker established in 2009

XMtrading is an overseas forex broker with many Japanese users and high name recognition in Japan, but when you search for XMtrading, keywords such as "withdrawal refusal" and "security" may appear as suggested search terms

Even with major overseas forex brokers, many people are likely concerned about issues such as withdrawal refusals and overall security

Therefore, this time we will thoroughly investigate XMtrading's reputation, customer reviews, security, and cases of withdrawal refusals

The MoneyChager editorial team has gathered information from the research of over 20,000 users, and we can deliver genuine user reviews and opinions, so please look forward to it. We

also take safety into consideration, referencing the Financial Services Agency and the Financial Futures Trading Act

◼️What you will learn from this article

  1. Positive reviews and testimonials about XMtrading
  2. Negative reviews and comments about XMtrading
  3. What are the safety and reliability requirements for XMtrading?
  4. Are there any cases of withdrawal refusal at XMtrading?
  5. Who is XMtrading recommended for?
  6. What I learned from actually using XMtrading
  7. About XMtrading account types
  8. XMtrading's current bonus campaigns
  9. How to open an account with XMtrading
  10. XMtrading deposit and withdrawal methods

For those new to overseas forex trading, we recommend reading the complete guide for overseas forex trading beginners.

Contents

Positive reviews and testimonials about XMtrading

Here, we introduce positive reviews and testimonials about XMtrading found on social media

  1. Positive reviews and testimonials about XMtrading ① They frequently offer a 100% deposit bonus
  2. XMtrading's positive reputation and customer reviews ② Excellent Japanese language support
  3. XMtrading's positive reputation and customer reviews ③ High execution speed
  4. XMtrading's positive reviews and testimonials ④ No requotes
  5. XMtrading's positive reviews and testimonials #5: A long-established overseas forex broker with high security
  6. XMtrading's positive reviews and testimonials #6: VPS available for free upon meeting certain conditions
  7. XMtrading's positive reviews and testimonials #7: Stable servers

Positive reviews and testimonials about XMtrading ① They frequently offer a 100% deposit bonus

XMtrading frequently offers a 100% deposit bonus

By taking advantage of the 100% deposit bonus, you can start trading with double the amount of your deposit , giving you a favorable starting position.

While bonus funds cannot be withdrawn and will be forfeited upon withdrawal, a 100% deposit bonus is very welcome for traders because having more margin is advantageous in high-leverage trading

You can find more details about the bonuses currently being offered by XMtrading here

XMtrading's positive reputation and customer reviews ② Excellent Japanese language support

XMtrading's support team has Japanese-speaking staff on hand, so you can contact them in Japanese

to contact us live chat and LINE . Both methods allow for smooth communication and support.

Furthermore, XMtrading uses LINE, a familiar contact method in Japan, demonstrating their commitment to the Japanese market

XMtrading's positive reputation and customer reviews ③ High execution speed

XMtrading is known as an overseas forex broker with extremely high execution speed, and its official website states "100% order execution" and "99.35% of all orders executed in less than 1 second."

Execution speed is a factor that affects all trades, but it is especially important when scalping, and offers significant advantages for traders who primarily use scalping

XMtrading's positive reviews and testimonials ④ No requotes

Since 2010, XMtrading has been a pioneer in adopting an order policy that eliminates requotes and order rejections

A requote refers to a situation where an order is placed but is not executed, and a new rate is offered instead

This phenomenon is more likely to occur when the market fluctuates sharply, mainly before and after the release of economic indicators, but XMtrading has a policy of no requotes, so you can trade even in volatile markets

XMtrading's positive reviews and testimonials #5: A long-established overseas forex broker with high security

XMtrading is considered a long-established overseas forex broker

Common problems with overseas forex brokers include delayed deposits and withdrawals, refusal of withdrawals, and account freezing, but there have been no reports of such problems with XMtrading.

You can find a detailed explanation of XMtrading's withdrawal refusal cases here

Furthermore, while there is a risk that new overseas forex brokers might suddenly withdraw from services for the Japanese market, this risk is considerably lower with XMtrading, which has been operating for over 10 years

XMtrading's positive reviews and testimonials #6: VPS available for free upon meeting certain conditions

XMtrading offers free VPS (Virtual Private Server) access if certain conditions are met

can reduce trading costs by using a free VPS

The conditions for using a VPS for free with XMtrading are as follows:

  1. Account balance of 1,000 USD (equivalent) or more
  2. You must have a trading record of at least 5 standard lots round trip or 500 micro lots round trip per month

XMtrading's positive reviews and testimonials #7: Stable servers

XMtrading also focuses on strengthening its servers, resulting in extremely stable servers

Servers tend to become unstable during times of high order volume, such as after sudden statements by key figures or the release of important economic indicators, but XMtrading has a well-established reputation for server stability

However, this doesn't mean the server will never go down, so don't be overconfident

Negative reviews and comments about XMtrading

Here, we'll introduce some negative reviews and comments about XMtrading found on social media

  1. Negative reviews and comments about XMtrading ① Wide spreads
  2. Negative reviews and comments about XMtrading ② Leverage restrictions are imposed
  3. XMtrading's bad reputation/reviews ③ There are reviews stating that withdrawals were refused

Negative reviews and comments about XMtrading ① Wide spreads

While XMtrading does offer account types with narrower spreads, the spreads on its standard account generally wider compared to other companies .

In particular, the wide spread on BTC makes it disadvantageous for those looking to trade BTC

Also, because the spread fluctuates wildly, there are times and periods that are not suitable for scalping

For brokers with low spreads and a good trading environment, please check our recommended overseas FX broker ranking based on spread comparison

Negative reviews and comments about XMtrading ② Leverage restrictions are imposed

At XMtrading, leverage limits are imposed depending on your margin

The following is an excerpt from the official website

1:1~1000:1$5~$40,000
1:1~500:1$40,001~$80,000
1:1~200:1$80,001~$200,000
1:1~100:1Over $200,001

While some people may have no problem trading with 1,000x leverage up to 40,000 USD (equivalent), those using automated trading or depositing into multiple accounts tend to have larger balances, so those who want to trade with maximum leverage should pay attention to their margin balance

, please check out our leverage comparison and recommended overseas forex broker rankings

XMtrading's bad reputation/reviews ③ There are reviews stating that withdrawals were refused

As XMtrading is a major overseas forex broker, there are many reviews posted about it

Some of these cases involved withdrawals being refused

While the vast majority of reviews state that withdrawals were successful and never refused, there were also some reviews mentioning withdrawal refusals, which I will share

You can find a detailed explanation of XMtrading's withdrawal refusal cases here

What are the safety and reliability requirements for XMtrading?

This section introduces what kind of company XMtrading is, what licenses it holds, and more

Operating companyTradexfin Limited
Year of establishment2009
locationF20, 1st Floor, Eden Plaza, Eden Island, Seychelles
Fund management methodSeparate management
Financial LicenseSeychelles Financial Services Authority ( FSA ) number SD010
Maximum leverage1,000 times
Japanese supportcan be
Margin callNone (Zero-cut system adopted)
Trading ToolsMT4
MT5

XMtrading is a long-established, major overseas forex broker that launched its services in 2009

With a long track record of operation and having been a pioneer in launching campaigns specifically for the Japanese market, this overseas forex broker has a very large number of Japanese users

The official website is fully localized in Japanese, and there are Japanese staff members on support , so you can inquire in Japanese and receive responses in native Japanese.

You can choose between MT4 or MT5, both of which are popular trading platforms worldwide

While MT5 is a newer platform, some technical tools are only compatible with MT4, so neither is inherently superior

What financial licenses does XMtrading hold?

Tradexfin Limited, which provides XMtrading's services to Japan, holds a financial license from the Seychelles Financial Services Authority ( FSA )

The Seychelles Financial Services Authority ( FSA ) offers a financial license with relatively lenient requirements, and it does not require the company to be headquartered in Seychelles.

However, since it requires the submission of financial statements once a year and the deposit of a minimum amount of capital, it is not a financial license that you can simply obtain and forget about. Therefore, it can be said to have a certain level of reliability

How do I manage my funds on XMtrading?

we manage our funds segregated accounts , keeping our operating funds and customer deposits separate

Therefore, even if XMtrading were to face difficulties continuing its operations, the proceeds would not be used to repay creditors

please note this is not a trust arrangement, so there is no obligation to repay the funds

What types of trading and activities are prohibited on XMtrading?

XMtrading prohibits the following actions and transactions:

  1. Arbitrage
  2. A trade aimed solely at filling the gap
  3. High-leverage trading targeting only the periods before and after the release of economic indicators
  4. Hedging across multiple accounts within XMtrading
  5. Hedging between an XMtrading account and an account with another FX broker
  6. Organized hedging by multiple individuals
  7. Trading that targets connection delays and rate errors
  8. Fraudulent acquisition and use of bonuses and XM Points (XMP)
  9. Transfer of account to a third party, operation of account by a third party
  10. Trading that places an excessive burden on XMtrading's servers
  11. Fraudulent acquisition of rewards through self-affiliate marketing

The above are the trading activities and actions prohibited by XMtrading

While hedging is generally prohibited by other companies as well, and trading is restricted to within the same account, and trading is prohibited only around the time of economic indicator announcements when the risk of gambling increases, if you violate these restrictions, you may face severe measures such as withdrawal suspension or, in the case of malicious activity, account freezing. Therefore, be sure to avoid any trading that could raise suspicion.

In particular, transferring your account to a third party or having a third party manage your account can lead to criminal charges, so you should absolutely avoid doing so

Are there any cases of withdrawal refusal at XMtrading?

Upon investigating XMtrading's withdrawal refusals, primarily through social media, several posts were found stating that XMtrading had refused to process withdrawals

Neither party has provided proof that their withdrawal was refused, but they seem to believe it was because they made too much profit

Just to be sure, I checked with XMtrading, and they said they would not refuse a withdrawal on the grounds of trading profits

We also found the following posts:

Here are some of the comments on this post:

  1. Even if you're presented with the two most reliable companies, and then told they'll refuse to let you withdraw your money..
  2. Actually, I appreciate how fast XM's withdrawals are
  3. I haven't heard of any withdrawal refusals with XM or Axiory; in fact, withdrawals are smoother and faster than with domestic companies!
  4. I wonder if they were using the same smartphone to hedge positions in different accounts?
  5. XM has wide spreads, but they don't refuse withdrawals

Many comments defended XMtrading, and some suggested that the trading violations might have been unknowingly committed

XMtrading is a major overseas forex broker with many Japanese users, and there are many posts about XMtrading on social media. The overwhelming majority of these posts indicated that there is no need to worry about withdrawal refusals.

However, XMtrading has prohibited terms and conditions, so even if you are unaware of them, if you engage in prohibited trading , there is a possibility that measures such as withdrawal refusal or account freezing may be taken.

You can find a detailed explanation of the trading and activities prohibited by XMtrading here

Since withdrawal refusals from overseas forex brokers can occur for various reasons, it's a good idea to check in advance the causes and solutions for withdrawal refusals , as well as the causes and solutions for account freezes

Who is XMtrading recommended for?

Here, we'll introduce who XMtrading is recommended for and who it's not recommended for

XMtrading is recommended for people like this: ① Those who want to take advantage of generous promotions

XMtrading regularly holds generous bonus campaigns, including a 100% deposit bonus and an account opening bonus

By taking advantage of the campaign bonus, you can start trading with your deposited margin plus the bonus, giving you a favorable starting position.

Furthermore, they offer an account opening bonus, which allows you to start trading without making a deposit, giving you a trial experience

You can find more details about the bonuses currently being offered by XMtrading here

is updated regularly on this overseas forex latest bonus campaign ranking page

XMtrading is recommended for people like this (Part 2): Those who want to trade in an environment where Japanese is spoken

XMtrading offers support and inquiries in Japanese, and has Japanese-speaking staff on hand, so you can communicate with support entirely in Japanese

Of course, notification emails are also fully localized into Japanese, so important announcements are also written in Japanese

live chat and LINE support for inquiries , and you can expect a quick response from either.

XMtrading is recommended for people like this ③: Those who want to trade in a stable environment

XMtrading is a well-established overseas forex broker with over 10 years of operating experience

Therefore, the server environment and support system are stable, and the terms and conditions of trade are also well-established

While trading environments can sometimes be unstable with newer overseas forex brokers, XMtrading is extremely stable.

Because we have accumulated a wealth of know-how, we can respond quickly to sudden problems

XMtrading is recommended for people like this ④ People who want to use one FX broker for a long time

XMTrading offers a rank-up bonus called the XMTrading Loyalty Program

You earn XMP (XMTrading Points) with every trade, and you can exchange your accumulated XMP for bonuses or cash

The amount of XMP earned per lot traded varies depending on your loyalty status; the higher your loyalty status, the more XMP you earn

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Loyalty StatusEarn XMPconditions
Executive10 XMP/lotWhen opening a real account
Gold13 XMP/lotContinuous transactions for 30 days or more
diamond16 XMP/lotContinuous transactions for 60 days or more
Elite20 XMP/lotContinuous transactions for 100 days or more

While consistent trading is a requirement for ranking up, you don't need to trade every day. For Gold, you just need to trade at least once every 30 days; for Diamond, at least once every 60 days; and for Elite, at least once every 100 days

If you are unable to make any trades during this period, you will revert to Executive status

XMtrading is not recommended for the following types of people: ① Those who only pursue spreads and leverage

XMTrading's maximum leverage is 1,000x, which is by no means low, but there are competitors that offer even higher leverage

Regarding spreads, there are other overseas forex brokers that offer better conditions than XMtrading

As you can see, there are overseas forex brokers that are superior to XMtrading when looking at individual aspects, but XMtrading's greatest strength is undoubtedly its comprehensive trading environment including generous campaigns, a stable trading environment, and excellent support

However, if you have a clearly defined trading style or specific priorities, other overseas forex brokers may also be options

What I learned from actually using XMtrading

Recommended points and benefits I discovered after actually using XMtrading

Fast response from support

I actually inquired about prohibited actions and withdrawal refusals, and I was connected to support immediately, and they responded quickly

When making inquiries about FX trading, you often want a quick response, and based on my experience with XMtrading, I felt reassured by their prompt replies

There was compensation when the server went down

We experienced a problem where the server went down during the release of important economic indicators, causing the trading tools to become unresponsive

I had pressed the settlement order button on the trading tool, but the trading tool was frozen, so I contacted support as a last resort, and they replied that they were able to confirm the operation log and would compensate me

I've been using XMtrading for about 10 years, and that was the only time I've experienced a server downtime. I was also compensated for it, so I'm satisfied

Points and disadvantages of XMtrading that I found to be unsuitable after actually using it

Wide spread

XMtrading's standard account has wider spreads compared to other companies

Depending on the product, the spread can fluctuate significantly, making scalping difficult

Also, some products have spreads that are too wide to trade properly, so it's a good idea to check the spreads of the products you mainly trade beforehand, or depending on your trading style, you might want to consider opening a KIWAMI account or Zero account, which have narrower spreads

About XMtrading account types

This section introduces the account types available at XMtrading

Micro account

Deposit BonusAvailable
Lowest spreadMinimum 1 pips~
Maximum leverageUp to 1,000x
Transaction feesnone
Maximum number of open positions200
Minimum trade lot0.01 lot (MT4)
0.1 lot (MT5)
Maximum lot number100 lot
Minimum deposit amount5USD (equivalent)
Japanese supportcan be
Margin callNone (Zero-cut system adopted)

Standard Account

Deposit BonusAvailable
Lowest spreadMinimum 1 pips~
Maximum leverageUp to 1,000x
Transaction feesnone
Maximum number of open positions200
Minimum trade lot0.01 lot
Maximum lot number50 lots
Minimum deposit amount5USD (equivalent)
Japanese supportcan be
Margin callNone (Zero-cut system adopted)

KIWAMI account

Deposit BonusUnavailable
Lowest spreadMinimum 0.6 pips~
Maximum leverageUp to 1,000x
Transaction feesnone
Maximum number of open positions200
Minimum trade lot0.01 lot
Maximum lot number50 lots
Minimum deposit amount5USD (equivalent)
Japanese supportcan be
Margin callNone (Zero-cut system adopted)

Zero Account

Deposit BonusUnavailable
Lowest spreadMinimum 0.0 pips~
Maximum leverageUp to 500x
Transaction feescan be
Maximum number of open positions200
Minimum trade lot0.01 lot
Maximum lot number50 lots
Minimum deposit amount5USD (equivalent)
Japanese supportcan be
Margin callNone (Zero-cut system adopted)

XMtrading offers four account types, the main differences being the spread, leverage, whether or not trading fees are charged, and whether or not deposit bonus campaigns are applicable .

XMtrading is known as an overseas forex broker with generous promotions, but deposit bonuses are only applicable to Micro and Standard accounts

KIWAMI and Zero accounts are not eligible for deposit bonuses, but instead offer tighter spreads

You will choose an account type that suits your trading style, but you don't need to limit yourself to just one account type, as you can open additional accounts

However, deposits are made on an account basis, so margin cannot be shared between accounts

XMtrading's current bonus campaigns

Here, we introduce the bonus campaigns currently being offered by XMtrading as of April 2025

Account opening bonus

  1. Available without payment
  2. This offer is for users who are opening a real account for the first time
  3. Automatically reflected upon account opening
  4. Bonus funds are non-withdrawable

This is a bonus given when you open a real account for the first time

A bonus of 13,000 yen will be automatically credited, so you can start trading immediately without making a deposit

Deposit Bonus

  1. Deposits are reflected immediately
  2. Available for MT4 and MT5 accounts
  3. Applies to deposits of $5 (equivalent) or more
  4. The limit is 500 USD (equivalent)
  5. Bonus funds are non-withdrawable

This is a 100% deposit bonus with a limit of 500 USD (equivalent)

You can use it as many times as you like until you reach the limit

The bonus amount will be forfeited upon withdrawal and cannot be withdrawn

Trade Contest

  1. 100 winners
  2. Prize money up to 5,000 USD (equivalent)
  3. Anyone can participate
  4. Participation is free

This is a trading contest open to everyone

Winners will receive withdrawable prize money: 1st place: 5,000 USD (equivalent), 2nd place: 4,000 USD (equivalent), 3rd place: 3,000 USD (equivalent)

Participation is free, so you can join without any risk

100% Golden Week Bonus

  1. In addition to the existing 100% bonus program
  2. This applies to both new and existing users
  3. Limited time offer: April 2nd to 30th, 2025

This is a bonus campaign that is added on top of the existing 100% bonus program

Zero accounts, KIWAMI accounts, investor accounts, and accounts opened through affiliate programs offering cashback are not eligible to receive this benefit

Friend Referral Campaign

  1. The more people you refer, the higher your reward
  2. No limit on the number of referrals
Number of referralsReferral fee
1-15 people80USD (equivalent)
16-30 people100USD (equivalent)
From 31 people130USD (equivalent)

This is a campaign where you can get a reward for referring a friend

You can earn a reward when the person you refer meets the following conditions

  1. Click the dedicated URL and open and verify your real trading account from there
  2. Use the deposited funds to trade 5 standard lots of FX, gold, or silver

There is no limit on the number of people you can refer, and the more people you refer, the more rewards you earn, making it a great deal

However, please note that this condition requires trading with deposited margin, so trading using the account opening bonus without making a deposit will not fulfill the condition

How to open an account with XMtrading

This guide explains how to open an account with XMtrading

① Access the official website

Go to the official website and click "Open an account"

You can also access the official website here

② Enter your email address and password

Enter your country of residence, email address, and a password of your choice, then click Register

③ Perform profile verification

You will be able to log in to the member page, enter your personal information, and complete profile verification

Your address and name must match the identification and address verification documents you will be using later, so please be careful not to make any mistakes when entering them

④ Activate the account

You will be required to submit identification documents and proof of current address for identity verification

Examples of identification documents are as follows:

  1. My Number Card
  2. Driver's license
  3. passport
  4. Residence card
  5. Special Permanent Resident Certificate

Examples of documents that can be used to verify your current address are as follows:

  1. Utility bill
  2. Credit card statement
  3. Tax notice
  4. Certificate of residence (issued within the last three months)

⑤ Activation complete

If there are no problems with the documents and the information you entered, your account activation is now complete

Please deposit margin as needed

XMtrading deposit and withdrawal methods

This section introduces XMtrading's deposit and withdrawal methods, fees, and estimated processing times

About deposit methods, fees, and processing time

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Payment MethodscommissionReflection guideline
Domestic bank transferfreeMinimum 60 minutes
Credit cards and debit cards (VISA and JCB)freeImmediately
BitwalletfreeImmediately
CryptocurrenciesfreeWithin 60 minutes
B XONEfreeImmediately
Apple PayfreeImmediately

Withdrawal methods, fees, and processing timeframes

You can scroll horizontally
Withdrawal methodscommissionReflection guideline
Domestic bank transferfree2-5 business days
BitwalletfreeImmediately
B XONEfreeImmediately
SticPayfreeImmediately

When withdrawing funds, XMtrading, like other companies, first withdraws the same amount as the deposit using the same method, and the remaining amount is withdrawn using the withdrawal method you selected

The allocation will be done automatically, so you do not need to allocate the amounts yourself

While deposits and withdrawals via bitwallet and BXONE are fast and recommended, bitwallet charges a fee when transferring funds to other accounts

Frequently Asked Questions about XMtrading

Q. Is using XMtrading illegal?

A. No

Using XMtrading is not illegal

Q. Is using XMtrading dangerous?

A. No

XMtrading is not dangerous; in fact, it is considered quite safe on social media

Q. Is using XMtrading a gray area?

A. No

Some people mistakenly believe that XMtrading is legal to use, as it has received warnings from the Financial Services Agency in the past

Q. Why has XMtrading received a warning from the Financial Services Agency?

A. Because they conducted sales (advertising) targeting Japanese users. However, other major overseas forex brokers have also received similar warnings

Q. Why is XMtrading not licensed by the Financial Services Agency?

A. Because it would restrict me to Japanese law

The leverage limit will be reduced to a maximum of 25 times, and the zero-cut system will no longer be available

Q. Is it okay if I don't speak English when using XMtrading?

A. Yes

All services offered by XMtrading are available in Japanese, and support is also fully available in Japanese, so it's not a problem even if you only understand Japanese

Q. What is the maximum leverage offered by XMtrading?

A. XMtrading's maximum leverage is 1,000x

Q. Can I change my account type midway through my account with XMtrading?

A. No

XMtrading does not allow you to change your account type midway through your account

If you wish to trade using a different account type, you will need to open an additional account

Q. Are there any account maintenance or opening fees at XMtrading?

A. There is no account opening fee, but if the account is not used for 90 days or more, it will become a dormant account, and if the balance is 10 USD or more, you will be charged 10 USD, or if the balance is less than 10 USD, you will be charged the full balance

Q. What are some examples of withdrawal refusals at XMtrading?

A. We could not find any instances of malicious withdrawal refusals at XMtrading

This page provides a detailed explanation of cases where XMtrading has refused withdrawals

Q. Is hedging prohibited at XMtrading?

A.XMtrading only allows hedging within the same account

Hedging with other accounts or accounts from other brokers is prohibited, so please refrain from doing so

Q. Will I be required to make a margin call at XMtrading?

A. No

XMtrading employs a zero-cut system for all account types, so you will never be required to make additional margin calls

summary

This time, we thoroughly investigated XMtrading's reputation, customer reviews, security, and cases of withdrawal refusals

XMtrading is a long-established overseas forex broker, and because it was one of the first to launch its services in Japan, it has a very large number of Japanese users

There are no rumors of problems, the campaign bonuses are plentiful, and it has a high safety rating on social media

However, there are other overseas forex brokers that offer even narrower spreads than XMtrading

XMtrading is focusing on the Japanese market, offering a wide range of bonus campaigns specifically for Japanese customers. They also offer customer support via LINE, a familiar messaging app for Japanese users, allowing customers to contact them entirely in Japanese

XMtrading has a long track record of operation, making it a recommended overseas forex broker for those who want to focus on trading with peace of mind, those looking for an overseas forex broker with a solid support system, and beginners in overseas forex trading

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