INFINOXis a UK-based overseas forex broker established in 2009.an official partner of the F1 BWT Alpine team, it resumed services for residents of Japan in December 2024.
Since INFINOX has only recently re-entered the Japanese market, many people are probably wondering, "What isINFINOX's reputation really like?" and "Are there any withdrawal refusals?"
This article based onINFINOXthoroughly investigatesINFINOXyou should be able to determine if 's reputation, safety, and withdrawal practices actual user reviews, official primary sources, and license registration information . By the time you finish reading, is the right broker for you
Conclusion | Key points ofINFINOX's reputation
- Positive reputation: Primarily based on positive evaluations of up to $500,000 in compensation insurance per customer, low costs for ECN accounts (approximately 0.9 pips including fees), and execution quality.
- Negative reviews: Some users have noted that bonuses are modest, minimum deposit amounts are high depending on the method, and there is still limited customer feedback in Japan.
- Security: 3 licenses including the UK FCA + segregated bank accounts + compensation insurance. Withdrawal completion reports confirmed from actual users (assuming transactions are within the terms and conditions).
*This article ,INFINOXwas created by the MoneyCharger editorial team in accordance with their content creation policy based on research of official website, financial license registration information, and actual user experience articles (as of August 2026). For precautions regarding the use of overseas FX brokers, please also refer to the information published by the Financial Services Agency , and for investment-related solicitation troubles, please refer to the information published by the Consumer Affairs Agency
Positive reviews and testimonials about INFINOX
First, let's look at the positive reviews of that stood out in user experience articles and word-of-mouth surveysINFINOXmost frequently mentioned . The three points were "extensive fund protection," "low spreads," and "execution quality."
INFINOX's positive reputation ① Generous financial protection with up to $500,000 in coverage insurance
In customer reviews, the most highly praised feature was fund protection.INFINOXIn addition to segregated accounts at a bank, provides private compensation insurance of up to $500,000 per customer (covered by Lloyd's of London) . Few overseas forex brokers have a system in place to cover potential defaults with insurance
In a note written by a trader who has been using the service for over a year since its relaunch in Japan , the broker is praised for its compensation system and the responsiveness of its staff, with many calling it "a broker that offers continued reliability and safety."
INFINOX's positive reputation ② ECN account has low fees of 0.9 pips including commission
Customer reviews often mention being surprised by the narrow spreads. EUR/USD on an ECN accounthas a spread of 0.0 pips or less plus $7 per round trip lot, and even with commissionsit's about 0.9 pips, which is among the narrowest in the industry (Source:INFINOXofficial website, as of August 2026).
The STP account also has a trading cost of around 1.0 to 1.5 pips, which is a good level for trading styles where trading costs directly impact profits and losses, such as scalping and EA (Expert Advisor) trading
INFINOX's positive reputation ③ Fast execution and minimal slippage
Several users praised the fast execution speed and low slippage and requotes. Supporting this, the official risk disclosure includes data on order execution quality,demonstrating a policy of investing in the trading environment as a strength.
INFINOX's positive reputation ④ Supports over 900 stocks + copy trading
They offer over 900 instruments, including FX, precious metals, stock indices, stock CFDs, energy, and cryptocurrency CFDs . They also support the copy trading tool "IX Social 2.0" and joint and corporate accounts , which are rare among overseas FX brokers , and have received positive reviews for their wide range of investment styles.
Additionally, IX offers a permanent loyalty program where users earn points based on their transactions . User reviews highlight the system's ability to exchange accumulated points for rewards, which seems to be a motivating factor for long-term use.
INFINOX's positive reputation ⑤: Recognition and awards as an official F1 partner
INFINOXisan official partner of the BWT Alpine F1 Team/Alpine Endurance Team in Formula 1and won six International FX Awards in 2024 (Source:INFINOXofficial website).
Furthermore, it has a rating of 4.5 (based on 1,122 reviews) on the review site Trustpilot (as of August 2026, as confirmed by our site). Although it is not yet well-known in Japan, it is a company with over 15 years of operating experience and a solid reputation globally.
Bad reviews and comments about INFINOX
Next, we will honestly share the negative reviews and concerns we found during our investigation.INFINOX's weaknesses can be summarized into three points: "bonuses," "minimum deposit amount," and "limited track record in Japan."
INFINOX's negative reputation ①: Modest bonus campaigns
Some user reviews mention that INFINOX's bonuses are less impressive compared to brokers like XM (XM Trading).INFINOXdoes not offer an account opening bonus (no deposit required) , and its deposit bonus is not a permanent feature. If you prioritize bonuses when choosing a broker, please refer to our " Recommended Ranking of Overseas Forex Account Opening Bonuses ."
Please note that the limited-time deposit campaign "Bonus Burst" is currently underway (details ofthe bonus campaign).
INFINOX's bad reputation ② The minimum deposit amount is high depending on the method
Some point out that it's difficult to start with a small amount. The minimum deposit amount: approximately $46.88 for domestic bank transfers, $30 for credit cards,and $50 for cryptocurrency. This is a higher hurdle compared to brokers that allow you to start with just a few hundred yen.
For those starting with a small amount, credit card deposits (from $30) are the lowest option . Details on each deposit method are summarized in the deposit and withdrawal methods section below
INFINOX's negative reputation #3: There is still a limited amount of word-of-mouth feedback in Japan
INFINOXresumedservices for Japanese residents in December 2024, the accumulation of reviews from Japanese users is limited compared to established providers. The comment that "there is not enough information to make a decision" reflects this reality.
On the other hand, globally, it has been operating for over 15 years since 2009, and has accumulated 1,122 reviews on Trustpilot (as of August 2026).it is "a newcomer in Japan, but a well-established mid-sized company globally.
Verifying the safety and reliability of INFINOX
When choosing an overseas forex broker, safety is the most important factor. Here,INFINOX's company profile, financial license, and fund protection system we will examine based on primary source information
What is INFINOX? (Company Overview)
| Operating company | INFINOX Limited/Infinox Capital Ltd (INFINOXGroup) |
| Establishment | 2009 (from the UK) |
| Services for Japan | Reopening in December 2024 |
| Financial License | FCA (UK), FSC (Mauritius), SCB (Bahamas) (entire group) |
| Maximum leverage | 1,000x (Dynamic Leverage) |
| Products handled | FX (49 currency pairs) / Precious metals / Stock indices / Stock CFDs / Energy / Cryptocurrency CFDs (over 900 instruments) |
| Trading Tools | MT4/MT5/IX SYNC/IX Social 2.0 |
| Zero Cut | Hired (no margin call) |
| Japanese support | Yes (24 hours a day, 365 days a year, in 5 or more languages) |
List of financial licenses held
INFINOXGroup holds the following three financial licenses:
| Regulatory authorities | Registration number |
|---|---|
| UK FCA (Financial Conduct Authority) | 501057 |
| Mauritius FSC (Financial Services Commission) | GB20025832 |
| Bahamas Securities Commission (SCB) | SIA-F188 |
The registration status of the UK's FCA, known for its strict screening process, can be checked by anyone by searching for registration number "501057" in the official FCA register (Financial Services Register)
Services for Japanese residents are provided through the Anguilla-registered company (INFINOX GLOBAL LIMITED) within the group, as stated in the legal notes on the official website. The use of offshore companies to provide high-leverage trading is common among overseas forex brokers. Please understand that the contracting company and the licensed company within the group may be different before using the service
Fund management and compensation insurance protection system
- Segregated bank accounts: Customer funds are kept separate from company operating funds.
- Private compensation insurance up to $500,000 per customer: Insurance provided by Lloyd's of London
- Zero-cut (negative balance protection): No losses exceeding your deposit amount, even during sudden market fluctuations.
In particular,a small number of overseas forex brokers explicitly state that they offer private compensation insurance on a scale of $500,000, and customer reviews often highlight their strong commitment to protecting funds.
F1 Official Partnerships and Awards
INFINOXis an official partner of the BWT Alpine F1 Team/Alpine Endurance Team and won six international FX awards in 2024 (Source:INFINOXofficial website). Sponsorship agreements of this scale cannot be concluded without passing the other party's corporate screening process, and while separate from trading terms, they can be evaluated as proof of the company's substance and financial strength
Are there any cases of INFINOXrefusing withdrawals? We'll also explain the deposit and withdrawal methods
In conclusion,we have confirmed multiple reports from actual users that withdrawals have been successfully completed. In experience reports from traders who have been using the service for over a year, bank withdrawals are reported to arrive within 1-3 business days (sometimes even the same day), and cryptocurrency withdrawals arrive within a few tens of minutes to a few hours.
On X, you can also find posts from real users who have experienced withdrawals with screenshots of the withdrawal completion screen (example: via wallet, 5 days until funds arrive)
List of payment methods
| Payment Methods | Minimum deposit amount | Reflection time | commission |
|---|---|---|---|
| Domestic bank transfer | approx. $46.88 | Immediately to a few hours | free |
| Credit card (VISA/Mastercard) | $30 | Immediate ~ 10 minutes | free |
| STICPAY | $50 | Immediately | free |
| Apple Pay / Skrill / Neteller | Officially confirmed | Immediately | free |
| Cryptocurrencies (BTC, ETH, USDT, etc.) | $50 | Immediately to a few hours | Free (network fees not included) |
List of withdrawal methods
| Withdrawal methods | Reflection time | commission |
|---|---|---|
| Domestic bank transfer | 1-3 business days (Applications submitted before 2 PM will be processed on the same business day) | free |
| credit card | Several days to one week (until the deposit amount is reached) | free |
| Cryptocurrency | Several tens of minutes to several hours | free |
| STICPAY / Apple Pay | Immediately to a few hours | free |
The deposit and withdrawal processing system is also relatively well-established.With the introduction of EMI (Electronic Money Institution), cryptocurrencies and e-wallets are processed instantly, and bank transfers requested by 2 PM are processed on the same business day (Source:INFINOXofficial website, as of August 2026).
There are two rules for smooth withdrawals:① Withdraw up to the deposit amount using the same method as the deposit(an industry-wide rule to prevent money laundering),and ② Use only bank accounts and wallets in the same name as the. If you follow these two rules, you can avoid most withdrawal problems.
Furthermore, as is common with all overseas forex brokers,if your trading methods are deemed to be prohibited by the terms of service, your profits may be revoked or your account may be closed. Before starting to trade, it is essential to check the prohibited items (such as arbitrage trading methods) and trade within the scope of the terms of service to avoid withdrawal problems.
Additionally, please ensure you open an accountthrough the official website or a legitimate partner's link. Using an unofficial referral site may cause problems with support and cashback application.
INFINOXAccount Types and Trading Conditions
INFINOXoffers two accounttypes: STP accounts and ECN accounts. Here's a comparison of the main differences between them.
| item | STP account | ECN account |
|---|---|---|
| Spread (EUR/USD estimate) | 1.0 to 1.5 pips | 0.0 pips ~ |
| Transaction fees | free | $7 round trip per lot |
| Actual cost (EUR/USD) | 1.0 to 1.5 pips | Approximately 0.9 pips |
| Maximum leverage | 1,000x (dynamic) | 1,000x (dynamic) |
| Minimum deposit amount | $30 and up | $30 and up |
| Suitable people | People who want to trade simply without calculating fees | People who want to reduce their actual costs through scalping EA trading |
Both accounts have the same minimum deposit of $30, sothe only thing you need to decide is your trading style. For discretionary trading a few times a day, the STP account, which doesn't require commission calculations, is more reasonable. For scalping or trading with EAs, the ECN account, which has lower effective costs, is more rational. Both accounts can be used with either the MT4 or MT5 trading platform.
Both STP and ECNexecution methods that do not involve a dealing desk, meaning orders are routed directly to the market. This structurally reduces the likelihood of conflicts of interest between brokers and traders, which is one of the reasons for their reputation for high execution quality.
Be aware of how dynamic leverage works
INFINOX's maximum leverage of 1,000x usesa "dynamic leverage" system, where the upper limit decreases in stages as the trading lot size increases. While leverage of nearly 1,000x can be used for small to medium-sized trades, large positions are automatically restricted. Also, CHF (Swiss Franc) related pairs have a fixed leverage of 100x (Source:INFINOXofficial website, as of August 2026).
It's not suitable for people who want to constantly trade with full leverage and make large trades, butfrom a margin management perspectiveit functions as an automatic brake that adjusts to the lot size.
Using Moneychat will further reduce your effective costs with cashback
This website, "Money Charger (Manecha),"INFINOXIB partner.Opening an account through Manecha will earn you cashback every time you trade.
| Account type | USD/JPY | EUR/USD | Gold (XAU/USD) |
|---|---|---|---|
| STP account | 0.45 pips | 0.5 pips | 0.7 pips |
| ECN account | $1.50/lot | $1.50/lot | $1.50/lot |
*Cashback rates may fluctuate. Trading conditions, spreads, and support are the same as when registering directly through the official website, and there are no additional costs. For detailed information on how to receive your cashback, please see "How to Receive INFINOXCashback "
INFINOXBonus Campaign
In conclusion,INFINOXdoesnot have any permanent bonuses. The current availability is as follows:
| kinds | Availability |
|---|---|
| Account opening bonus (no deposit required) | none |
| Deposit bonus (permanent) | none |
| Bonus Burst Promotion (Limited Time Offer) | Ongoing: 20% trading credit on deposits of $500 or more (until December 31, 2026) |
| IX Loyalty Program | A permanent rewards program where you earn points based on your transactions |
| Cashback via Moneycha | Occurs with every transaction |
Bonus Burst grants a 20% credit on your deposit amount if you applyINFINOXofficial website, as of August 2026). through the official website within 24 hours of depositing $500 or more . Please check the official website for the latest conditions and eligible accounts when applying (Source:
This broker isn't chosen based on the absolute amount of bonuses, but ratheron investing in trading costs, execution quality, and fund protection. The best way to utilize them is to combine them with cashback offers to continuously reduce effective costs.
How to get started with INFINOX(account opening process)
Opening an account can be completed entirely online, andstart trading as early as the same day after uploading your identity verification documents. The overall process consists of the following five steps:
- AccessINFINOXofficial website via the MoneyChat referral link (conditions for receiving cashback)
- Enter your personal information such as your name and email address to register an account
- Upload your identity verification documents (driver's license, passport, etc.) and proof of address
- Select your account type (STP/ECN) and platform (MT4/MT5) and make a deposit
- Register your account number with MoneyChat and complete the cashback setup
The input screens for each step and common stumbling blocks during identity verification are explained with images in the " INFINOXComplete Guide to Opening an Account."
Who is INFINOXrecommended for?
Based on the reviews and evaluations so far, it's clear whoINFINOXis suitable for and who it isn't. First, compared to the major overseas FX brokers covered on this site,INFINOX's position is as follows:
| Contractor | Maximum leverage | Permanent Bonus | Features |
|---|---|---|---|
| INFINOX | 1,000x (dynamic) | None (Some are limited-time offers) | $500,000 coverage insurance, low-cost ECN, F1 partner |
| EBC Financial GroupGroup | 500x (no balance limit) | none | 7 licenses including FCA, suitable for large-scale transactions |
| HFM(HFM Markets) | 2,000 times | None (contests, etc.) | High leverage, over 500 types of stocks available |
| XMTrading | 1,000 times | can be | Generous bonuses and brand recognition in Japan |
Who would INFINOXbe recommended for?
- For those who prioritize fund protection: Segregated accounts + up to $500,000 in compensation insurance is among the most generous in overseas forex trading.
- For those who want to lower the actual costs of scalping EA trading: ECN accounts have a commission of approximately 0.9 pips + cashback can be used in conjunction.
- For those who want to copy trade or diversify across multiple assets: IX Social 2.0 + over 900 stocks
- For those who want to open an account under a corporation or joint name: Corporate and joint account options are rare in overseas forex trading.
People who should NOT use INFINOX
- For those who want to minimize their own capital with bonuses: Since there are no account opening bonuses, the brokers listed in the "Recommended Ranking of Overseas Forex Account Opening Bonuses" are good candidates.
- For those who want to start with a very small amount, such as a few hundred to a few thousand yen: The minimum deposit is $30 even with a credit card.
- For those prioritizing a strong track record among Japanese users: Since it's only recently re-entered the Japanese market, if experience is a priority, a well-established company is a safer bet.
For comparisons with other overseas forex brokers, please also see our " Top 15 Recommended Overseas Forex Brokers Comparison Ranking ."
Frequently Asked Questions about INFINOXReputation
Isn't INFINOXa suspicious company?
INFINOXwas established in 2009 and is a legitimate company that holdsINFINOXname, and open an account only through the official or authorized partner. three financial licenses as a group, including one from the UK's FCA (registration number 501057) , and serves as an official partner of BWT Alpine in Formula 1. Its registration status can be verified in the official FCA registry. However, be wary of unauthorized referral sites that misuse
Are there any reports of withdrawal refusals at INFINOX?
Actual users have reported that bank withdrawals are completed within 1-3 business days, cryptocurrency withdrawals within tens of minutes to a few hours, and withdrawals via wallets are also completed within that timeframe. However, if a transaction is determined to be prohibited by the terms of service, it may be subject to profit cancellation. Checking the prohibited items and adhering to the rules of "withdrawing up to the deposit amount using the same method as the deposit" and "only withdrawals under the same name" are key to smooth withdrawals
Does INFINOXoffer bonuses?
There are no permanent account opening or deposit bonuses. A limited-time "Bonus Burst Promotion" is currently running (20% credit for deposits of $500 or more, until December 31, 2026). If you use MoneyChat, you can continuously receive cashback for each trade instead of bonuses
What is the minimum deposit amount for INFINOX?
The deposit amount varies depending on the method: $30 for credit cards, $50 for cryptocurrency/STICPAY, and approximately $46.88 for domestic bank transfers.INFINOXdoes not charge any fees for deposits or withdrawals
What is dynamic leverage?
The maximum leverage changes in stages depending on the trading lot size. You can use up to 1,000x leverage for small to medium-sized trades, but the upper limit automatically decreases as the position size increases. CHF-related pairs have a fixed leverage of 100x
Can I still receive the cashback even if I already have anINFINOXaccount?
Existing accounts are generally not eligible, but opening an additional account may make them eligible. For details, please refer to the "How to Receive INFINOXCashback " procedure
Summary:INFINOXis well-regarded by those seeking "fund protection x low cost"
INFINOXOur research into 's reputation revealed that it is a broker that has garnered positive reviews for its "extensive fund protection," "low costs for ECN accounts," and "execution quality."
- Positive reputation: Up to $500,000 in compensation insurance, ECN account with approximately 0.9 pips including fees, over 900 instruments + copy trading, F1 official partner
- Negative reviews: Low bonuses, high minimum deposit amount depending on the method, and limited customer feedback in Japan
- Security: 3 licenses including FCA + segregated accounts + compensation insurance. User withdrawal completion reports have been confirmed
This broker isn't the type to focus on bonuses;the type you choose based on trading environment and the safety of your funds. If you're considering scalping, EA (Expert Advisor) trading, or copy trading, this would be a strong option.
If you're starting with INFINOX, opening an account through MoneyChat is advantageous as you'll receive cashback every time you trade . For details on the cashback rate and how to receive it, please see "How to Receive INFINOXCashback ," and for account opening procedures, please see " INFINOXComplete Guide to Opening an Account."
＼ The terms and conditions are the same as the official site, and you get cash back with every transaction! ／
